Travel Insurance Reviews - Customer Feedback
We know choosing your travel insurance provider can be hard. With so many options out there, you’re looking for trusted providers that are reliable, give you the best quote and get the best travel insurance reviews. At Goodtogoinsurance.com our customers rate us excellent on Trustpilot, making us a trusted provider in the UK. See what our customers say about us below.
What our customers say about us
We value our customer's opinion, both good and bad, as it helps us to improve the travel insurance
products and service we provide.
We use an independent third party, called TrustPilot, to contact our customers shortly after they have purchased their policy to get their feedback on the service we offered and the process of buying insurance from us, either online or via our team in the office. All TrustPilot reviews are gathered anonymously and are from genuine customers of Goodtogoinsurance.com.
Here are the latest comments from our customers:
Travel insurance claims - our latest reviews
An important part of our travel insurance is the claims and 24/7 emergency medical assistance service we provide to support you when you are travelling abroad.
Here are what some comments from customers who have used these services since the beginning of 2024:
"Thank you for this email and for settling my travel claim. In the last day or so I have been able to confirm that payment has reached my bank account. With thanks again for your assistance." |
"I’d also like to say thankyou again to you personally. You really put me at ease and took all of the stress away from dealing with my problem and travelling. Thankyou so much for all your help and kindness. ." |
"I am writing to you to thank you for all the effort you put in when dealing with my recent claim. We have checked our bank account and the money has now cleared. So once again, thank you very much for all your hard work." |
"Thanks, I knew it would be difficult for you. I'm taking Lufthansa to the Small Claims Court. Thanks for the work you have done on my behalf." |
"I’d also like to say thank you again to you personally. You really put me at ease and took all of the stress away from dealing with my problem and travelling. Thank you so much for all your help and kindness. " |
"I have written to Zeneb thanking her for helping repatriate my mother. She was fantastic. I also thank the team at Global Response for helping out with the very difficult situation we found ourselves in." |
"We are just arrived back in the uk this evening. Thankfully, I did not require any further treatment during my travels. |
"Thank you so much for sorting out our Repatriation, everything was so well organised and went like clockwork, now at home with the heating on." |
How we helped 95 year old Annie get home after a fall abroad
Annie Hawthorn, 95, set off for one last holiday abroad with her children, hoping for a peaceful getaway in Gran Canaria. But on the third night, tragedy struck when Annie suffered a serious fall in her hotel room, fracturing her hip. Alone and disoriented, she managed to crawl to the phone to call for help, prompting a quick response from hotel staff who rushed her to the local hospital. However, a week passed without surgery as the hospital struggled with a blood shortage. Facing relentless delays, Goodtogoinsurance stepped in, arranging a medical airlift back to the UK for immediate care. The family’s gratitude was profound as Annie’s surgery went smoothly, thanks to the compassionate, seamless support from Goodtogoinsurance—William, Annie's son, described the service as "Absolutely brilliant." Read all about Annie's story here
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