Contact us
Claims & Emergency Assistance
For full details on how to make a claim please visit our claims information page.
Emergency assistance:
If you are abroad and you need advice on emergency medical treatment please call +44 (0)1444 465573
Claims:
To contact our claims team once you return home: +44 (0)1444 465 590
Sales & Customer services
Telephone: 0330 024 9949
Opening Hours:
Monday to Friday - 9am to 7pm
Saturday, Sunday and bank holidays (excluding Christmas Day and Boxing Day) - 9am to 5.30pm
You can get a quote and instant cover on our website 24 hours a day:
email: [email protected]
If you wish to email your query to us, please send it to [email protected] or complete the form below and we will get back to you as soon as we can.
Please note: If your enquiry is about missing policy documentation please check your junk or spam folder before contacting us.
How can you make a complaint?
Complaints about the outcome of a claim or emergency assistance
If you would like to complain about the outcome of your claim or emergency assistance provided, please forward details of your complaint in the first instance as follows:
Email: [email protected],
or write to: Quality Assurance Manager, 3rd Floor, Fitzalan House, Fitzalan Court, Cardiff CF24 0EL, or Call +44 (0)2920 474 138
Other complaints
You can make a complaint by contacting us by the following means:
- In writing addressed to: Customer Services Manager, Ancile Insurance, Correlation, 1st Floor, 5 St Helen’s Place, London, EC3A 6AB.
- By email to: [email protected]
We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.
If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.
Helpful Contact Information
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London E14 9SR.
0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile
www.financial-ombudsman.org.uk
Office Address
Goodtogoinsurance.com
Ancile Insurance
Correlation, 1st Floor,
5 St Helen’s Place
London
EC3A 6AB