Making a travel insurance claim
Theft or loss of baggage ¶
When you buy a Gold, Platinum or Cruise policy from Goodtogoinsurance.com your travel insurance provides cover for lost, stolen or damaged personal possessions.
Below are some simple steps you can take to ensure that your claim is successful.
How to claim for lost, damaged or stolen luggage ¶
- If you can, provide a bank statement or receipt that displays the cost of your lost or stolen item to prove how much your property is worth. It will also prove that you owned the item in question
- If your luggage is lost, stolen or damaged at the airport, obtain a PIR (Property Irregularity Report). The PIR must be given to you if your luggage was in the possession of a carrier when it was lost,stolen or damaged
- Provide details of your home contents insurance or credit card insurance as they may also provide cover for lost or stolen property
- Produce evidence of your travel dates such as airline tickets or a holiday confirmation letter. This proves that the loss, damage or theft of your luggage coincided with your travel dates
Stolen Luggage ¶
- Get a police report within 24 hours of your baggage being stolen
- If you are on a cruise ship with no access to police services, try to obtain a ship's report
- Provide details of where your luggage was located when it was stolen
Lost Luggage ¶
- If your luggage was lost at the airport, the airline has a certain amount of time to track it down before you can make a claim. Check with your airline for details
Damaged Luggage ¶
- Keep the damaged item until your claim is complete as you may be asked to provide photographic evidence of the damage. You may even need to send the item to us for inspection
- Take the item to a repairer so that they can assess how much it will cost to repair it
This summary is meant to be a general guide to assist you. The full terms, conditions and exclusions are set out in our policy wording which represents the contract between you and the insurers.
Claims tips and info
Further information on making a claim
When you make a claim there may be certain documentation you need to get, or proceedures you need to follow.
To help your travel insurance claim go smoothly and avoid delays, it's important to get all the information as soon as possible.
These articles contain useful information to help make the claims process easier.
Full information on the documentation you may need to evidence your claim can be found in your policy wording.