Making a travel insurance claim
Baggage Delay
In the unfortunate event that your baggage is delayed for at least 12 hours, whilst in the custody of your carrier on your outward journey, you can claim for the cost of buying replacement necessities.
- You must obtain a written report from the carrier or tour representative confirming the delay
- Receipts will need to be provided for the replacement items purchased
- Please note that any amount paid in respect of delayed baggage would be deducted from your total baggage claim should it prove to be permanently lost
This summary is meant to be a general guide to assist you. The full terms, conditions and exclusions are set out in your policy wording which represents the contract between you and the insurers.
Claims tips and info
Further information on making a claim
When you make a claim there may be certain documentation you need to get, or proceedures you need to follow.
To help your travel insurance claim go smoothly and avoid delays, it's important to get all the information as soon as possible.
These articles contain useful information to help make the claims process easier.
Full information on the documentation you may need to evidence your claim can be found in your policy wording.