How to Make a Claim on your Travel Insurance

What happens next? The service you can expect to receive

After your form is processed by the claims company, you will receive either:

• Confirmation that the claim will be covered under the terms of the policy
• A request for additional information and the reason that information is needed
• Or a clear explanation why the claim is not covered under the terms of the policy

Once a claim has been approved for settlement, you should receive payment within 10 working days.

Further information on making a claim

For information on the documentation that is required to support your claim please see the Policy Wording or read the useful articles below:

• Making a travel insurance claim for medical treatment
• Making a travel insurance claim for theft or loss of baggage
• Making a claim for baggage delay
• Making a travel insurance claim for cancellation
• Making a travel insurance claim for curtailment
• Making a travel insurance claim for travel delay