How to Make a Claim on your Travel Insurance

How can you claim on your policy?

For full details on how to make a claim please visit:
https://www.imglobal.com/member/assistance/claims  

If you wish to speak to a claims handler by phone please call +44 (0)1444 465 590 

In the event of medical emergency abroad please call +44 (0)1444 465573.

What happens next? The service you can expect to receive

After your form is processed by the claims company, you will receive either:

  • Confirmation that the claim will be covered under the terms of the policy
  • A request for additional information and the reason that information is needed
  • Or a clear explanation why the claim is not covered under the terms of the policy

Once a claim has been approved for settlement, you should receive payment within 10 working days.

How we helped 95 year old Annie get home after a fall abroad

Annie Hawthorn, 95, set off for one last holiday abroad with her children, hoping for a peaceful getaway in Gran Canaria. But on the third night, tragedy struck when Annie suffered a serious fall in her hotel room, fracturing her hip. Alone and disoriented, she managed to crawl to the phone to call for help, prompting a quick response from hotel staff who rushed her to the local hospital. However, a week passed without surgery as the hospital struggled with a blood shortage. Facing relentless delays, Goodtogoinsurance stepped in, arranging a medical airlift back to the UK for immediate care. The family’s gratitude was profound as Annie’s surgery went smoothly, thanks to the compassionate, seamless support from Goodtogoinsurance—William, Annie's son, described the service as "Absolutely brilliant." Read all about Annie's story here

Travel insurance claims -  our latest reviews

Here are comments from some of the customers we have helped since the beginning of 2024:
 

"I am writing to you to thank you for all the effort you put in when dealing with my recent claim. We have checked our bank account and the money has now cleared. So once again, thank you very much for all your hard work."
 

"Thanks, I knew it would be difficult for you. I'm taking Lufthansa to the Small Claims Court. Thanks for the work you have done on my behalf."
 

"I’d also like to say thank you again to you personally. You really put me at ease and took all of the stress away from dealing with my problem and travelling. Thank you so much for all your help and kindness. "
 

"I have written to Zeneb thanking her for helping repatriate my mother. She was fantastic. I also thank the team at Global Response for helping out with the very difficult situation we found ourselves in."
 

"We are just arrived back in the uk this evening. Thankfully, I did not require any further treatment during my travels.
I am feeling much better now and continue to improve. I would like to thank you very much for the help and support you gave, particularly to my husband who was obviously very worried when he first called you. You kind concern and advice was very much appreciated. We would definitely recommend your company to others. Thanks again"

"Thank you so much for sorting out our Repatriation, everything was so well organised and went like clockwork, now at home with the heating on."

Further information on making a claim

For information on the documentation that is required to support your claim please see your policy wording or read the useful articles below: